1. What is the definition of “Handicafts” to Buyers and its customers?
  2. Are you a trading company or manufaturer?
  3. Can you make based on our designs?
  4. How to Payment
  5. Returns and refunds
  6. Contacts

 

  1. What is the definition of “Handicafts” to Buyers and its customers?

Handicrafts are products that are produced by hand. Each piece is individualized and unique as to each products basic concept. The charm and accent of each individual weaver, designer, or hand-making individual comes into play to a masterpiece.

  1. Are you a trading company or manufaturer?

We manufacture all out goods. We work closely with rural village areas and small family workshop in order to develop and maintain the highest quality handmade products in VietNam.

  1. Can you make based on our designs?

Yes. We may consider with a condition of an appropriate quantity ordered. We have in – house designers and also cooperate with other designers. It is easy if you would love to change the patterns but it will take more time and cost to change the shapes and dimentions because we need a different frame.

  1. Payment

All our online payments are processed securely through PayPal or Stripe. We accept credit cards (Visa, MasterCard), debit cards or direct PayPal payments. Please note that you do NOT have to have a PayPal account to make a payment with a credit or debit card. Once you hit the Purchase button on our site, you will be redirected to Paypal. If you don’t have a PayPal account, you can click on the link “Don’t have a PayPal account (located below the yellow button) and you will still be able to place your order.

-Can I still buy from your website if I don’t have a PayPal account? Yes! Paypal offers you that option. You can pay with your credit card. You just have to click on “don’t have a PayPal account” at the bottom of the PayPal form. (Located below the yellow button)

-Why does checkout direct me to PayPal when I want to pay with a credit card? All our online payments are processed securely through PayPal but you do NOT need a PayPal account to pay. Once you click on “Purchase”, PayPal will allow you to choose to pay with your credit card. You just have to click on “don’t have a PayPal account” at the bottom of the PayPal form, below the yellow button. Your order will be shipped once full payment is received.

  1. Returns and refunds

If you’re not happy, we’re not happy! We aim to please, so if you’re not completely pleased with your oder, we’ll do whatever we can to make it better! If you would  like to return your purchase, please contact us by email “ info@arterahome.com” within 5 days of receiving your order. Please return undamaged merchandise to us within 14 days for a full rerund. Sent your ourchase back, securely packed to address:

  • Return must be made within 14 days
  • Your purchased items must be in original condition and show no signs of use
  • Shipping cost for returning the items are the responsibility of the customer. After we receive your returned item, you will receive a complete refund through Paypal. We will email you when we process your return!
  1. Contact

You can contact us by write to us directly using this email address: info@arterahome.com . We really do our best to reply to each and every email promptly. If after 24 hours, you have not received a reply, please check your spam box.