Frequently Asked Questions

Below FAQ are some common concerns of our clients before purchasing the products, if you have other questions,
please just send it to support@arterahome.com

If you want to change the address or tracking your package, you can contact us via email support@arterahome.com. We’ll get back to you as soon as possible.

We are shipping our products around the USA at this moment.
Please checking for our new updates.

Yes, because Artera Home’s products are all made from natural materials, so they have smell. If you don’t like the smell, you can dry the products in the air, the smell will be fade.

The shipping fee is FREE for orders in the U.S. If you want to track your delivered order, please check the informations below:
- All Cities : 5-8 days
- Texas: 2-4 days
- Hawai, Alaska: 7-14 days
For more details Click here!

If there's something wrong with the products you bought, or if you are not happy with it, you'll have 30-day return period, please reach out to us directly at SUPPORT@ARTERAHOME.COM to issue a return and refund to your item(s).
For more details Click here!

The fastest way is to follow the return instruction above for the item you have, and once the return is accepted, you can decide 2 following options:
+Make a separate purchase for the new item if you're sure that your refund request is accepted.
+Make a separate purchase for the new item after receiving our confirmation for fully refund (or not).

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