Frequently Asked Questions

Below FAQ are some common concerns of our clients before purchasing the products, if you have other questions,
please just send it to

If you want to change the address or tracking your package, you can contact us via email We’ll get back to you as soon as possible.

We are shipping our products around the USA at this moment.
Please checking for our new updates.

Yes, because Artera Home’s products are all made from natural materials, so they have smell. If you don’t like the smell, you can dry the products in the air, the smell will be fade.

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