ARTERA HOME FAQs

Find your answers here

We've compiled a list of commonly asked questions to make your shopping experience a breeze.

Shipping and Delivery

Are your products available for immediate purchase, or do I need to wait for them to be shipped from Vietnam to the US?

Artera Home wicker products are available in the US. We have a warehouse in Texas to ensure immediate shipping when you place an order.

How long does it take to receive my order?

Shipping times vary, but we guarantee your order will ship within 14 business days. For more detailed information, please see our Shipping Policy.

Most orders ship within 3-5 business days. However, during peak seasons or due to unforeseen circumstances, shipping may take up to the full 14 business days.

How much does shipping cost?

We’re pleased to offer you FREE ground shipping in the US for all orders.

For more detailed information, please see our Shipping Policy.

Do you ship internationally?

Currently, Artera Home only ships within the US. For wholesale inquiries, please contact us at welcome@arterahome.com.

Do you offer rush or express shipping?

Artera Home ships orders via USPS. While we typically use standard shipping, expedited shipping may be available for an additional fee.

Please contact us at welcome@arterahome.com to inquire about expedited shipping and associated costs. Please note that expedited shipping is not always guaranteed.

I put in the wrong address when I was checking out. Can I change it?

We understand that mistakes happen! Please contact us immediately at welcome@arterahome.com so we can update your shipping address.

We'll do our best to make the change before your order ships.

How can I check the shipping status?

You can check the status of your shipment by referring to the email we sent you (subject line: "A shipment from...").

Be sure to check your spam folder, just in case! The email contains your tracking number and a link to track your order.

If you can't find the email or have any questions, please don't hesitate to contact us at welcome@arterahome.com.

What if my package is lost in transit or not delivered?

If your package appears to be lost or its shipment is significantly delayed beyond the 14-day timeframe, please contact our support team at welcome@arterahome.com so we can assist you with a resolution. This may include reshipping your order.

Exchanges, Returns and Refunds

Can I return my order if I don't like it?

Yes, you can. Please review our Return Policy for guidelines on the return process. Please note a 20% restocking fee may apply if the item is returned damaged due to the return process.

Can I return some items from my order instead of the entire package?

Yes, you can return individual items from your order. Please contact us at welcome@arterahome.com to obtain a USPS shipping label for your return. The delivery service will handle the rest.

What can I do if my order doesn't look the same as the image on the website?

If you wish to exchange or return an item that doesn't match its online image, please review our Return Policy for guidelines on the return process.

How do I exchange a product?

If you wish to exchange or return an item individually, please review our Return Policy for guidelines on the return process. Please note a 20% restocking fee may apply if the item is returned damaged due to the return process.

I’ve mailed back my return. When will I receive my refund?

Refunds typically take some time to process. The exact timeframe depends on Shopify and your bank's processing procedures.

If you haven't received a refund confirmation email within 30 business days, please don't hesitate to contact us at welcome@arterahome.com.

I submitted my return but didn't receive a label. What happened?

There's no need to worry! We understand you haven't received your return label yet. Sometimes there's a slight delay in generating return labels due to technical reasons.

Rest assured, we're working on it and will email you the return label as soon as it's available.

What if my order is damaged?

We apologize for any inconvenience. Sometimes packages can get damaged during delivery.

If this happens, please contact us as soon as possible with photos of the damage, and we'll be happy to assist you with a replacement order.

Orders and Payments

What payment methods do you accept?

We accept a variety of credit cards, including Visa, Mastercard, UnionPay, and more. You can view the full list of accepted cards on the checkout page.

For your convenience, we also offer PayPal and Shop Pay (pay in full or in installments) as payment options.

Is my payment information secure?

All transactions are secure and encrypted. Read our Privacy Policy for more detailed information.

What is Shop Pay and how does it work?

Shop Pay is a payment method developed by Shopify that allows saved personal information for faster checkouts. Shop Pay also offers buy now, pay later options like Shop Pay Installments.

This option is provided by Affirm's lending partners and may be subject to eligibility.

I forgot to apply my discount code. What should I do?

There's no need to worry! We understand that sometimes things slip your mind. Please contact us at welcome@arterahome.com so our team can reapply the discount code to your order.

Can I cancel or change my order?

You can not cancel or change your order. If you wish to exchange or return an item individually, please review our Return Policy for guidelines on the return process.

Please note a 20% restocking fee may apply if the item is returned damaged due to the return process.

Product Information

What materials are your products made of?

Artera Home's products are handcrafted in Vietnam using natural, locally sourced materials. These include some of the finest materials available, such as seagrass, water hyacinth, rattan, and bamboo. Explore detail in our process.

Where are your products made?

Our skilled Vietnamese artisans handcraft our wicker products in Vietnam using natural materials.

These beautiful pieces are then imported to our warehouse in Texas for distribution across the US.

Are handicraft products durable?

Unlike mass-produced, machine-made items, Artera Home's products are meticulously handcrafted using natural materials.

Our artisans imply “patience” and are not rushed which guarantees that the product you are buying is made with extreme care and precision.

This dedication to quality ensures that every product you purchase is made with precision and care, resulting in beautiful, durable pieces built to last.

Will the product I receive look exactly like the one in the photos?

While we strive to accurately represent our products in photos, please keep in mind that there may be subtle differences between the item pictured and the one you receive.

These variations are a testament to the authentic, handcrafted nature of our wicker products and make each piece truly special.

How can I know if a product will fit in my space?

To ensure the perfect fit, we encourage you to carefully review the "Details and Dimensions" section on each product page. You'll find this section by scrolling down the page.

We also recommend measuring your space and allowing a few extra inches to ensure the product fits comfortably.

How accurate are the dimensions that you list?

Since our products are handcrafted, there might be slight variations in dimensions between individual pieces. These variations are usually within 1-5 inches.

This is a natural result of the handcrafted process and adds to the unique character of each item.

Product Information

Who is Artera Home?

Artera Home is a Vietnamese retail company in the US. Our skillful Vietnamese artisans make wicker products with natural materials in Vietnam.

By eliminating intermediaries, we're able to offer authentic Vietnamese wicker products to our US customers at fair prices.

We have a warehouse in Texas for efficient distribution and operate through our official website: https://arterahome.com/.

What makes Artera Home unique?

At Artera Home, we believe in the beauty of handcrafted authenticity.

Each piece is meticulously crafted by skilled Vietnamese artisans, their talents passed down through generations, ensuring exceptional quality and attention to detail that mass-produced items simply can't replicate. Explore more at About Us.

How does Artera Home pay our artisans?

Artera Home is proud to be part of a larger network that prioritizes fair labor practices. We ensure our artisans earn wages that meet or exceed Vietnam's labor laws and support them in preserving traditional handicraft techniques.

While we keep specific salary information confidential, we are committed to providing fair and sustainable wages to all our artisans.

Is Artera Home on social media?

Yes, we'd love to connect with you on social media!

Find us on: Instagram / Facebook / Youtube / Pinterest / TikTok

Do you offer wholesale pricing?

Yes, we do! We offer special pricing for bulk purchases, local retailers, and hospitality/interior design projects.

Please contact us at welcome@arterahome.com for wholesale inquiries.

Do you make custom items?

We generally don't accept custom orders from individual customers. However, we may be able to accommodate requests for hospitality and interior design projects, subject to certain limitations.

Please contact us at welcome@arterahome.com with your specific needs, and we'll be happy to explore the possibilities.

In case these questions can't help you, direct us to get detailed support.

CONTACT NOW

ARTERA HOME FAQs

Find your answers here

Shipping and Delivery

Exchanges, Returns and Refunds

Orders and Payments

Product Information

Product Information

HIT OR MISS

HIT OR MISS

SHOP ALL

SHOP ALL

COMPANY

COMPANY

HELP & SUPPORT

HELP & SUPPORT