Here's a rundown of the questions we hear the most.


Our products are made from natural fibers such as Water Hyacinth, Rattan, Bamboo, Seagrass, Jute, and Raffia.

Our products are handmade by skilled artisans in a traditional craft village in Vietnam.

Our products are made with high-quality and durable natural fibers, and some products also have a metal frame for extra sturdiness. While some natural wear and tear is expected with any handmade product, we are confident in the durability and quality of our products.

Our products are made from natural materials, and the color of the fibers can vary from batch to batch and even within the same product due to the drying process in the sun. While we strive for consistency, slight variations in color, texture, and size are to be expected, adding to the uniqueness of each handmade item.

We provide detailed product measurements on each product page, and inspiring customer photos on our SOCIAL MEDIA can help you visualize how our products might look in your space. If you have any questions or concerns about sizing, please contact our customer service team for assistance.


Our products are available for purchase on our website and are typically shipped from our warehouse located in Texas, the United States. This means that your order will be shipped to you quickly and efficiently without any additional waiting time.

Delivery times vary depending on the destination. All cities in the US can expect delivery in 5-8 days, Texas can expect delivery in 2-4 days, and Hawaii and Alaska can expect delivery in 7-14 days. If you need more information, simply visit our SHIPPING POLICY

We offer free shipping on all orders in the U.S.


We offer a 30-day return policy. If you are not completely satisfied with your purchase, you can return it for a full refund. For more information, visit our REFUND POLICY

To exchange a product, please contact our customer service team at welcome@arterahome.com and we will be happy to assist you.

If you need to cancel your order, please contact us as soon as possible. If your order has not yet shipped, we can cancel it and issue a refund. If your order has already shipped, you will need to follow our return process to receive a refund.


We accept all major credit cards, as well as PayPal and Amazon Pay.

Yes, we use secure encryption technology to protect your payment information. Please read TERM OF SERVICE for a better understanding of this browser's terms of service and privacy

In case these questions can't help you, direct us to get detailed support.

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