Refund policy

We want you to love your purchase. If you're not completely satisfied, you have 30 days from delivery to initiate a return.

1. Eligibility:

- Items must be in new, unused, and undamaged condition.
- Items must be returned in their original protective packaging.
- Non-Returnable Items: Items marked "Final Sale," "Summer Sales," "Made to Order," or "Special Order" cannot be returned.
- Shipping and delivery fees are non-refundable.

2. Return Fees:

- Standard items: $15 restocking fee.
- Oversized items (mirrors, pendant lights, furniture): $50 restocking fee. Depending on the reason for your return (for example, change of mind or the item didn't suit your space), you may also be responsible for the return shipping cost.
- Fee is per return, not per item—return multiple pieces together to save.
- Fair-fee cap: your total return fees (restocking fee + any return shipping) will never exceed 20% of the price paid for the returned item(s).
- No fees apply to items that arrive damaged, defective, or incorrect.

3. How to Start a Return:

- Email welcome@arterahome.com with your order number and photos of the item(s) in their packaging.
- Our customer care team will review your request and reply with return instructions and a prepaid shipping label.
- For oversized items, if return shipping applies to your return, we'll tell you the cost before you send it back, and it will be deducted from your refund (within the 20% cap).
- Once we receive and inspect your return, your refund will be issued to your original payment method.

4. No-Break Guarantee:

If your item arrives damaged, take photos and notify us within 48 hours and keep all packaging materials. We'll arrange a free replacement or full refund—no return shipping required for damaged items.

5. What Happens to Returned Items?

Returned items in like-new condition may be donated, resold, or repaired.