Return Policy
Easy Returns & No-Break Guarantee
Shop with Confidence: Your mirror is protected by our No-Break Guarantee. If your mirror arrives damaged, we'll replace it immediately at no cost to you—no questions asked.
Return Policy
30-Day Return Window We want you to love your purchase. If you're not completely satisfied, you have 30 days from delivery to initiate a return.
Eligibility:
- Items must be in new, unused, and undamaged condition
- Items must be returned in their original protective packaging
- Shipping and delivery fees are non-refundable
- Items marked "Final Sale," "Summer Sales," "Made to Order," or "Special Order" cannot be returned
Return Fees:
- Standard items: $15 restocking fee
- Oversized items (mirrors, pendant lights, furniture): $50 restocking fee. Depending on the reason for your return (for example, change of mind or the item didn't suit your space), you may also be responsible for the return shipping cost
- Fee is per return, not per item—return multiple pieces together to save
- Fair-fee cap: your total return fees (restocking fee + any return shipping) will never exceed 20% of the price paid for the returned item(s)
- No fees apply to items that arrive damaged, defective, or incorrect
How to Start a Return:
- Email welcome@arterahome.com with your order number and photos of the item(s) in their packaging
- Our customer care team will review your request and reply with return instructions and a prepaid shipping label
- For oversized items, if return shipping applies to your return, we'll tell you the cost before you send it back, and it will be deducted from your refund (within the 20% cap)
- Once we receive and inspect your return, your refund will be issued to your original payment method
No-Break Guarantee
Your mirror is professionally packed to ensure safe delivery. In the rare event of shipping damage:
- Take photos and notify us within 48 hours
- Keep all packaging materials
- We'll arrange a free replacement or full refund
- No return shipping required for damaged items
Questions? Our customer care team is here to help at welcome@arterahome.com